Privacy Policy

This Privacy Policy describes how Hobart Casino (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you access and use our website at https://hobart-casino.com/ (“Website”). This policy applies to all visitors, users, and account holders residing in Australia. By using our services or accessing the Website, you agree to the terms described in this Privacy Policy.

1. Collection of Personal Information

We collect personal information necessary to provide you with access to our online casino services, comply with legal and regulatory obligations, and improve your user experience. Personal information collected may include, but is not limited to:

• Full name
• Date of birth
• Contact information (email address, phone number, residential address)
• Account credentials
• Payment and banking details
• Identification documents (for verification purposes)
• Usage data (browser type, IP address, device information, and access times)
• Gaming activity and transaction history

Collection occurs when you register, interact with our services, make transactions, communicate with customer support, or participate in promotions.

2. Use of Personal Information

We process your personal information for the following purposes:

• To establish and manage your account
• To verify your identity and meet legal age requirements
• To process deposits, withdrawals, and other transactions
• To comply with applicable laws, regulations, and anti-money laundering obligations
• To detect and prevent fraud, abuse, or illegal activities
• To provide customer support and respond to your inquiries
• To send service-related communications, including account notifications and security alerts
• To improve our website, products, and services through analytics
• To enforce our Terms and Conditions and other agreements

3. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in maintaining and enhancing the security and reliability of our services.

4. Disclosure of Personal Information

We may disclose your personal information to third parties in accordance with this Privacy Policy and applicable laws. Recipients may include:

• Payment service providers and financial institutions for transaction processing
• Identity verification services to comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements
• Regulatory authorities and law enforcement agencies as required by law
• Third-party service providers engaged for website hosting, analytics, and technical support
• Professional advisers such as auditors or legal consultants
• Other entities in the event of a business transfer, merger, or acquisition

We require all third parties to maintain the confidentiality and security of your personal information and to process it only for the purposes specified by us.

5. International Transfers

Your personal information may be transferred to, and processed in, countries outside Australia. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

6. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, and restricted access protocols. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is completely secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes. Upon closure of your account, we may retain certain data as required by law or for legitimate business purposes.

8. Your Rights

As an Australian resident, you have the right to:

• Access personal information we hold about you
• Request correction or update of your information
• Request deletion of your information, subject to legal exceptions
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise your rights, please contact us using the details provided in the “Contact Us” section below. We may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website, analyze usage, and support security features. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

10. Children’s Privacy

Our services are intended only for individuals who are at least 18 years old and legally permitted to participate in online gaming activities under Australian law. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take steps to delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The revised policy will be posted on this page with the “Last Updated” date. Continued use of our services after policy changes constitutes acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer at [email protected] or via the contact form available on our Website.

Last Updated: 2024-06-01